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Infos about your purchase

That can happen to anyone: You buy something with a firm conviction and realize afterwards that the product you bought does not meet your expectations.
If you are a a consumer (according to § 13 BGB) within the European Union we grant you on all items that you buy from us a 30-day right of withdrawal. As a commercial customer within the European Union you will also receive full 30 days return policy.
The only exceptions are goods that have been manufactured to your specifications.
You can find more about this in our Refund Policy.

As producer, we give our first-end customers a 2-year guarantee on all products.

More about this in our General terms and conditions (16. Manufacturer's Warranty).

Since sustainability is important to us, we want to make sure that you can enjoy your reacha for as long as possible. That's why we assure you that you can buy spare parts from us outside of the warranty and guarantee for 10 years from the date of purchase. If we can no longer supply you with spare parts, we will replace your reacha with a current model at our expense.

No problem: simply order online and there will be no additional shipping costs if the original products have not yet been sent and everything falls within the same shipping costs framework.

After we have received your order, we will take care of packing and shipping your order. As soon as our shipping partner picks up the package from us and scans the shipping label, you will receive a confirmation email with the tracking code. From then on you can use it to track the journey of your package.

Watch us packing a reachaon Vimeo.